Terms and conditions

a) The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery. b) In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order. c) Payment is made by credit card or PayPal at the time we accept your order. (the payment methods we accept are listed on the website at the time you place your order). Refunds will generally be made by means of a credit to your original payment method. d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items or training may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order/course, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods or training at the incorrect price. e) For orders using the ‘Pay on Collection’ method of payment, we will hold your order for 7 days to give you time to come in, pay and collect. If you have not collected your order within 7 days, we will cancel the pending order and you will need to re-order should you wish. f) Payment by BACS (Bank Transfer) – We will only begin to process the order after the payment has been received in our bank account. Delay in making this payment may affect dispatch time. g) LUX Essentials reserve the right to cancel/refund any orders where an internal use coupon has been used or a coupon that does not belong to the customer using said coupon.

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us. b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges. c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this. d) In the unlikely event that you receive faulty products, please notify us within 14 days of receipt of your order. We will replace, refund or exchange any products that are deemed faulty at no cost to you. If you wish to return any products for fault-related reasons, the products must be sent back to our head office for testing before any replacement, refund or exchange takes place. If the products are deemed faulty, we will also refund the shipping costs to you. If you do not notify us within this time frame, we are under no obligation to replace, refund or exchange the products. It is the responsibility of the customer to check products on receipt.

a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation. b) If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned above. The products should be returned in an unused condition and at your own expense. We recommend the use of a Recorded Delivery Service. c) You can no longer cancel your order once you have opened the product containers or used the products, even if the products were sent in error. However, your statutory rights concerning the quality of those products will be unaffected. b) In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order. c) Payment is made by credit card or PayPal at the time we accept your order. (the payment methods we accept are listed on the website at the time you place your order). Refunds will generally be made by means of a credit to your original payment method. d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items or training may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order/course, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods or training at the incorrect price. e) For orders using the ‘Pay on Collection’ method of payment, we will hold your order for 7 days to give you time to come in, pay and collect. If you have not collected your order within 7 days, we will cancel the pending order and you will need to re-order should you wish. f) Payment by BACS (Bank Transfer) – We will only begin to process the order after the payment has been received in our bank account. Delay in making this payment may affect dispatch time. g) LUX Essentials reserve the right to cancel/refund any orders where an internal use coupon has been used or a coupon that does not belong to the customer using said coupon.

a) Excludes Refectocil, Barbicide, Filecide, courses and affiliate training kits. Codes cannot be used in conjunction with any other promotional codes. Offers run 00:01-23:59 UK time. If you have a problem with a code or making an order please email info@luxessentials.co.uk during the promotional period (not after) so we can honour your discount the next day. b) Free shipping is for UK only. Excludes Highlands/Islands and is our standard next day service. c) Due to the increase in order quantity, during a promotional event, dispatch may be delayed.

a) The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery. b) In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order. c) Payment is made by credit card or PayPal at the time we accept your order. (the payment methods we accept are listed on the website at the time you place your order). Refunds will generally be made by means of a credit to your original payment method. d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items or training may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order/course, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods or training at the incorrect price. e) For orders using the ‘Pay on Collection’ method of payment, we will hold your order for 7 days to give you time to come in, pay and collect. If you have not collected your order within 7 days, we will cancel the pending order and you will need to re-order should you wish. f) Payment by BACS (Bank Transfer) – We will only begin to process the order after the payment has been received in our bank account. Delay in making this payment may affect dispatch time. g) LUX Essentials reserve the right to cancel/refund any orders where an internal use coupon has been used or a coupon that does not belong to the customer using said coupon.

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us. b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges. c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this. d) In the unlikely event that you receive faulty products, please notify us within 14 days of receipt of your order. We will replace, refund or exchange any products that are deemed faulty at no cost to you. If you wish to return any products for fault-related reasons, the products must be sent back to our head office for testing before any replacement, refund or exchange takes place. If the products are deemed faulty, we will also refund the shipping costs to you. If you do not notify us within this time frame, we are under no obligation to replace, refund or exchange the products. It is the responsibility of the customer to check products on receipt.